I PURCHASED THE PREMIUM ON ANDROID, BUT HAVEN'T RECEIVED IT. OR YOU ARE TRYING TO PLAY ON NEW/ANOTHER ANDROID DEVICE WITH THE SAME ACCOUNT

Make sure you are using the official WorldBox game from the Google Play store. Modified/hacked/altered versions can damage your data, and lose your premium. Be careful!

Go to pay.google.com and make sure that you see the WorldBox purchase with your current logged in google play account!

If you are logged in with the wrong Google account on your phone, the game cannot see your purchase.

Now after checking that, try to do the following:

1. Close our app from the App Manager (may be called Apps on some devices)

2. Go to your device Settings

3.Tap Accounts

4.Tap Google

5. Make sure you're using the same account that you purchase the game with (Otherwise the game cannot see the purchase). It has to be the same email address that you received the purchase receipt to. ( Double check it on pay.google.com )

6. Synchronize the account

7.Open WorldBox

Your Premium should kick back in. If the app does not restore your paid content right away, restart the app and the device. If this didn't help, do the following:

1. Go to your device Settings

2.Open AppManager

3. Select WorldBox

4. Select Force Stop to close the app

5. Force stop Google Play Store as well

6.Reopen Google Play Store

7.Reopen WorldBox

In case the app does not restore your purchase, try clearing the app cache first. Clearing the data will delete your maps, so try clearing cache first, and if that still doesn't work, you can try with clearing the data.

We recommend you back up your maps before clearing data!

1. Go to your device Settings

2. Open App Manager (may be called Apps on some devices)

3.Select our app

4. Select Storage (it may be located in a different place depending on your device)

5. Delete the WorldBox Cache first. ( Deleting the Data will delete your maps, so try with deleting Cache first. Later you can try with deleting the data, too. ).

6. Go back to the App Manager

7.Select Google Play Store

8. Delete Google Play Store app data and cache

9.Restart your device

10.Open Google Play Store

11. Look for any app

12.Open our app

If that didn't work, uninstall WorldBox. Clear Google Play cache/data. Restart the device. Install WorldBox again.